Complex Care
Agincare is proud to deliver high-quality bespoke care and support for people where complex conditions are involved
Agincare has a proven track-record of delivering high-quality complex care tailored to support people living with a learning disability, acquired brain injury, mental health issues, autism, and life-limiting illnesses.
We have expert clinical leads who ensure that our dedicated care teams receive the best possible bespoke training to support people, even when there are complex conditions involved.
We are proud to work directly with local authorities and the NHS across many different Integrated Care Boards (ICB), trusts and other external healthcare partners. Together, we will work with you in where you feel most safe and secure, enabling you to live the life way you want as independently as possible.
Supporting you
Our complex care service is for people who require support with significant healthcare conditions, such as chronic illness and disabilities, but who want to live as independently as possible in the way that works for them and their family.
We take great pride in understanding not only your condition but getting to know you as a person, getting to know your achievements, your aspirations and what is important to you.
You will be an active participant in your support plan rather than a passive recipient of care – that distinction is incredibly important to us.
We can support you with:
- All aspects of self-care and daily living
- Gaining skills for independence
- Your communication skills
- Managing your own behaviours
- Building social networks
- Being part of your local community
- Having fun and enjoying yourself in a safe, supportive environment
- Being referred to specialist community services, such as speech and language therapy or physiotherapy.
- Helping you to monitor your health and wellbeing
Types of complex care and support services
We understand that care for people living with complex conditions can be a big, if not daunting, step that you and your family will need to make. For one thing, you will need to have complete trust and faith in your specialist care worker – together you’ll be a team!
That’s why we take so much care matching those we support with the right care service to meet their needs and requirements, whether this in the comfort and security of your own home or at one of our care services.
Live-in complex care and support
With our live-in care service, a highly trained, skilled care worker will move in with you, living in your home. It means that they’ll be perfectly placed to provide the exact complex care and support you require. Our Clinical Lead will work closely with your live-in care worker to ensure that they they have the best possible bespoke training and experience to support you.
Complex care and support for younger adults
Our Agincare Enable service support younger people living with a learning disability, Autistic Spectrum Condition, and/or physical disability where presented in a complex way. Our Enable integrated pathway of services includes day support, community outreach, respite and supported living. We’ll support you to have greater choice and control over your life, with the space and support to develop your skills, work towards your goals, and be as independent as you can.
Support for learning disabilities and autism
Our person-centred approach means that we take the time to get to know you individually and understand your needs. We can support you in your family home or help you to live independently as possible in your own home.
We want you to live your life with the same choices, rights and responsibilities as everyone else. We’ll work with you to find the right support and care that works for you and your family.
Our specialist care teams receive ongoing training to provide you with the best support and assistance tailored so that you live an active and fulfilling life.
If your learning disability or Autistic Spectrum Condition (ASC) is part of a wider group of complex needs, we have the skills and experience to support you through our Enable service.
All our care and support teams complete the nationally-recognised Care Certificate and undergo bespoke training by our Clinical Leads and Qualified Assessor in order to best support those who draw on our servcies. At Agincare we benefit from an in-house specialist training partner, Training Now, who boast a ‘Good’ Ofsted Rating and an endorsement from Skills for Care.
We understand how challenging living with Autism can be, and that autism affects the whole family not just the individual. We are experienced in supporting people with Autism and we take great care in getting to know you as a person. We work with other health and social care professionals to help you live as part of an inclusive society, helping you to achieve your goals – whether this is in your own home, in supported living or in a residential setting.
Information for commissioners
Agincare has extensive experience of supporting people requiring complex care and support.
Our outcome-based services provide the best-quality support, as well as offering the best-value commissioning options for local authorities and other commissioning groups.
We continue to grow and develop our care services by working with local partnerships across the UK.
Agincare is leading independent care provider that has over 37 years’ experience in the health and social care sector, in that time we have also established key relationships with social housing providers and developers.
We have a track-record of supporting people with complex care and support for many years in a variety of different care services and settings.
Our clients benefit from 24/7 access to our specialist support team whenever they need it, assisted by two clinal leads and qualified assessors. Commissioners and local authorities benefit from our dedicated team who help manage contracts and service specifications.
Frequently asked questions
We can support people with a variety of complex care requirements including Cerebral Palsy, Multiple Sclerosis, Spinal Cord Injury, Mental Health, Autism and Learning Disabilities. All of our care is bespoke and tailored to the individual situation of each person we support, please get in touch to see how we can work with you.
All our teams who care and support people with compex requirements receive training in mental health, catheter care, basic PEG traiining, stoma care, learning disability and more. When matched to a client, each care worker receives bespoke training from our Clinical Lead to meet the client’s care requirements, with competency assessed before the placement starts.
Care plans are created by our Clinical Lead and Qualified Assessor, working closely with the client and their family.
Depending upon the type of care package, most care packages are reviewed weekly, then on a monthly and quarterly basis. Those we support will be visited by the Clinical Lead or supervisor every 3-6 weeks.
We possess experience of providing care and support for younger people when they leave specialist schooling services. We talk to the school, day centres, parents, and treat each person individually with a bespoke care plan. Our Clinical Lead will direct these care packages alongside with a Qualified Assessor.
Yes, we have a team that includes field care supervisors, care co-cordinators and registered managers who can cover at short notice.