Meet our care advisors
Our team of expert care advisors are always on hand 24/7 to provide free, no-obligation advice and support whenever you need it.
Meet the team
Demienne Stamford-Plows
Senior Care Advisor
Responsibilities
As a Senior Care Advisor, I’m dedicated to guiding new clients through every step of starting care, whether they’re entirely new to the process or exploring a change in providers. My goal is to ensure clients feel informed, comfortable, and supported throughout their care journey.
Experience
I’ve been in this role for two years, following a background in hospitality. I’ve always had a naturally caring approach, and my experience with family caregiving sparked my passion for supporting others on a larger scale.
Why Agincare?
Agincare is one of the UK’s largest family-run care providers, with a network of compassionate and experienced professionals. Our focus is always on our clients, delivering quality care at a great value. We take pride in putting people first and supporting them with the utmost dedication and expertise.
Responsibilities
As part of the Team of Advisors at Agincare, I support and manage enquiries from both private and public sectors, guiding them from their first contact with us right through to a successful placement.
Experience
I bring 25 years of experience in customer service, including three years with Agincare. This has taught me the importance of setting high standards for the service I provide, ensuring every client’s needs are met with care and professionalism.
Why Agincare?
Since joining Agincare, I’ve felt like part of a family. The company’s genuine care for both its staff and residents creates a welcoming and supportive environment, making it a pleasure to be part of the team.
Michael Edge
Senior Care Advisor
Sharon Pitman
Senior Care Advisor
Responsibilities
As a Senior Care Advisor, my role is to provide guidance and support to both new and existing clients throughout their care journey. I offer advice, empathy, and a listening ear to help them navigate the challenges they may face and to ensure they feel understood and supported.
Experience
With five years in this role, I have first-hand experience with the ups and downs of arranging care for loved ones. My goal is to support others in similar situations, helping them feel less alone on their journey.
Why Agincare?
Agincare is one of the UK’s largest family-run care providers. Our teams are part of a vast network of experienced, dedicated professionals committed to supporting families and loved ones every step of the way.
Responsibilities
I conduct initial consultations to assess care needs, provide clear, tailored quotes, and guide clients through their options. I offer ongoing support, answer queries, adapt services as needed, and handle payments, billing, and funding options to ensure transparency and clarity.
Experience
Since 2011, I’ve supported individuals in nursing and residential homes, focusing on cognitive impairments and end-of-life care to uphold dignity and autonomy. In managerial roles, I developed training programs, led quality assurance audits, and ensured high care standards through compliance training. Since 2019, I’ve drawn on my experience at Agincare to make a meaningful difference in clients’ lives.
Why Agincare?
Agincare’s person-centred approach prioritises the unique needs of each client. Our unified mission spans services from supported living for younger adults to comprehensive homecare, including live-in care. We’re dedicated to continuous improvement, ensuring exceptional, tailored care across all services.
Ben Paice
Senior Care Advisor
Matthew Folley
Senior Care Advisor
Responsibilities
As a Care Advisor, I work closely with clients and their families to guide them through care options, clearly explain our services, and ensure a smooth and welcoming onboarding experience. My priority is to make this journey as easy and reassuring as possible.
Experience
With over a decade in healthcare, I’m committed to ensuring clients feel understood and supported, providing reliable information and guidance.
Why Agincare?
Agincare is unique because we recognise the emotional journey involved in seeking care. We go beyond providing services by building caring partnerships and making sure families feel valued and supported every step of the way.
Responsibilities
As Sales Manager at Agincare, I promote ethical, client-focused sales, supporting our team to deliver a compassionate, seamless experience in finding the right care.
Experience
With a decade at Agincare, from Care Advisor to Sales Manager, I stay grounded in client-centered care. My journey has built strong ties with public sector partners, fostering growth and enhancing client well-being.
Why Agincare?
At Agincare, clients are family. We prioritise their feedback to constantly improve, ensuring they feel valued and receive tailored, top-quality care.
Aaron Wolfendale
Manager
How it works
Speak to a
care expert
Call our expert care advisors today to get started. They will be assigned to you and will be your single point of contact throughout the process of arranging care. They will take time to fully understand your situation, suppo
Book your
free assessment
Your care advisor will arrange a free no obligation care assessment at a convenient time for you or your loved one. Our qualified trusted assessor will visit to get to know you and your loved one, your needs and what level of support is best suited for you.
Start your
care
Your local, highly trained care team will help you manage the transition to receiving care from us; whether you are looking to start immediately or are planning for the future. Your designated Field Care Supervisor will be there on the first day and will always be at the end of the phone should you need advice or support.